Terms & Conditions / Warranty

Terms & Conditions

  • Under Section 92 of the Children and Families Act it is illegal for persons under the age of 18 to purchase electronic cigarettes or nicotine liquids.
  • Agreeing to these Terms & Conditions when confirming purchase from www.billysmokes.net declares that you are over the age of 18 and are not purchasing electronic cigarettes or nicotine liquids on behalf of any person under the age of 18.


All batteries and atomisers are functional items and will degrade and fail over a period of time.

  • All batteries and cables are covered by a 14 day warranty from the date of receipt. This does not include damage from improper use or use with parts not supplied by Billy Smokes.
  • All atomisers and 'CE4 Clearomisers' are single-use consumables and are therefore covered by a 2 day warranty from date of receipt.
  • All e-liquids are non-returnable through www.billysmokes.net. Sealed e-liquids in undamaged packaging may be exchanged in-store only within 7 days of receipt, at the manager's discretion and providing proof of online purchase can be produced.

If items purchased from www.billysmokes.net are deemed to be faulty/not fit for purpose within these given time periods, contact billysmokesnottingham@gmail.com to arrange a replacement. We may request for items purchased to be returned for inspection before replacement is authorised. In this case, Billy Smokes will cover all shipping costs (UK only).